Refund Policy

Last Updated: January 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds will be processed for services provided by udsolen. It is designed to ensure transparency and fairness while providing maximum legal protection to udsolen in accordance with Slovak law.

Scope and Applicability

This policy applies to all customers who purchase services from udsolen. By engaging with our services, you agree to the terms set forth in this Refund Policy.

Definitions

  • Services: Refers to all tours and related activities offered by udsolen.
  • Customer: Any individual or entity that purchases services from udsolen.
  • Refund: The return of funds to the Customer for services not rendered or canceled under the terms of this policy.

Main Policy Content

1. Refund Eligibility

Refunds will be considered under the following circumstances:

  • If the Customer cancels their booking at least 14 days prior to the scheduled tour date, a full refund will be issued.
  • If the Customer cancels their booking between 7 to 13 days prior to the scheduled tour date, a 50% refund will be issued.
  • No refunds will be issued for cancellations made less than 7 days prior to the scheduled tour date.
  • In the event that udsolen cancels a tour due to unforeseen circumstances (e.g., natural disasters, government restrictions), a full refund will be issued to the Customer.

2. Refund Process

To request a refund, Customers must:

  • Contact udsolen via email at [email protected] or by phone at +4219024375706.
  • Provide the booking confirmation number and reason for the refund request.

Refunds will be processed within 14 business days of receiving the request, using the original payment method.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding their booking and any changes that may affect their tour.

Customers are obligated to:

  • Provide accurate information when making a booking.
  • Notify udsolen of any cancellations within the specified timeframes to be eligible for a refund.

Limitations and Disclaimers

udsolen shall not be liable for any indirect, incidental, or consequential damages arising from the cancellation of services or the refusal to issue a refund. The maximum liability of udsolen shall not exceed the total amount paid by the Customer for the services in question.

Data Protection/Security

All personal data collected during the booking process will be handled in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). Customers have the right to access, rectify, or request deletion of their personal data at any time.

Changes to Policy

udsolen reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the udsolen website. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: udsolen
Phone: +4219024375706
Email: [email protected]
Address: Digital Park, Einsteinova 23, Floor 5, Office 12, Bratislava, 85101, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.